Your Go-To Guide for Fixing QuickBooks Error 1328

QuickBooks Error 1328 is a common issue which came across by many users during when they try to installation, update, or want to repair the QuickBooks Desktop. This error typically shows up when the software is unable to update or modify specific files, which turns out interruptions in the installation or update process. The error message is usually displayed in the following ways which includes:

Error Message Example:
Error 1328: Error updating file C:\Config.Msi\PTXXX.tmp. System Error: -1072807676

This error can be frustrating because it stops you from completing important tasks like updating QuickBooks, repairing the installation, or even reinstalling the software. To fix it for good, you need to understand what’s causing it and follow the right troubleshooting steps.

What Causes QuickBooks Error 1328?
Here are the most common reasons behind this error:

Corrupted or Missing Installation Files: If the files used to install QuickBooks are damaged or incomplete, this error can pop up.

Damaged Windows System Files: Issues with your Windows operating system can trigger Error 1328.

Damaged QuickBooks Configuration Files: If QuickBooks’ setup files are corrupted, it can lead to this error.

Outdated Windows OS: Running an older version of Windows that’s not compatible with QuickBooks can cause problems.

Third-Party Software Interference: Antivirus programs or firewalls might block QuickBooks from working properly.

Lack of Admin Privileges: If you’re not logged in as an administrator, QuickBooks might not have the permissions it needs to update or install.

Corrupted QuickBooks Program Files: Damaged files within QuickBooks can trigger this error.

Failed or Incomplete Updates: If a QuickBooks update didn’t finish properly, it can lead to Error 1328.

Registry Errors: Issues in the Windows registry related to QuickBooks can cause this error.

Hardware or Disk Issues: Problems with your computer’s hard drive or other hardware might also be to blame.

Signs and Symptoms of QuickBooks Error 1328
If you’re dealing with this error, you might notice:

The error message appears during installation, update, or repair.

QuickBooks won’t install or update properly.

You’re stuck and can’t move forward with your task.

By understanding these causes and symptoms, you can take the right steps to fix QuickBooks Error 1328 and get back to work.
Failed Updates:

The QuickBooks Update Process and Error 1328

Sometimes, the QuickBooks update process can fail repeatedly, leaving you stuck with an outdated version of the software. This can be frustrating, especially when you’re trying to keep your accounting tools up to date. Here are some common issues you might face when Error 1328 occurs:

Failed Updates: QuickBooks might refuse to update to the latest version, no matter how many times you try.

Installation or Repair Issues: When you attempt to install, reinstall, or repair QuickBooks, the process might get interrupted, often showing the Error 1328 message.

Software Crashes: QuickBooks might crash frequently or run slowly, hinting at deeper problems with the installation or your system setup.

System Performance Problems: Your entire Windows system might start acting up—running slowly, crashing, or freezing.

Error Messages: You’ll likely see the Error 1328 message on your screen, often mentioning temporary files or system errors.

How to Protect Yourself from Error 1328 During Updates
To avoid running into Error 1328 while updating QuickBooks, here are some simple steps you can follow. These methods will help you understand and resolve the issue, ensuring a smoother update process.

Method 1: Rename the ‘Config.msi’ File
One of the easiest ways to fix Error 1328 is by renaming the ‘Config.msi’ file on your computer. This prevents QuickBooks from accessing the file, which can sometimes resolve the issue. Here’s how to do it:

Open File Explorer: Press the Windows + E keys together to open File Explorer.

Go to the C: Drive: Navigate to your computer’s C: Drive.

Search for the ‘Config.msi’ File: In the C: Drive, use the search bar to look for a file named ‘Config.msi’.

Rename the File: Once you find the file, right-click on it and select Rename. Add .old to the end of the file name, so it becomes Config.msi.old.

Save the Changes: Click anywhere outside the file to save the new name.

Try Updating Again: Now, try updating QuickBooks to see if the issue is resolved.

If this doesn’t work, don’t worry—there are other methods to try. Let’s move on to the next steps.

This approach simplifies the process and makes it easier to follow. Let me know if you’d like to continue with more methods or if you have a specific conclusion in mind!

Method 2: Use the QuickBooks Install Diagnostic Tool
The QuickBooks Install Diagnostic Tool is a handy utility that helps fix installation and update problems, including Error 1328. Here’s how to use it:

Step 1: Download and Install QuickBooks Tool Hub

Close All Programs: Make sure QuickBooks and other apps are closed.

Download the Tool Hub: Go to the official Intuit website and download the QuickBooks Tool Hub.

Run the Installer: Find the downloaded quickbookstoolhub.exe file in your Downloads folder and double-click to run it.

Follow the Steps: Complete the installation by following the on-screen instructions. Agree to the terms and conditions.

Check Installation: Once installed, you’ll see a QuickBooks Tool Hub icon on your desktop.

Step 2: Run the QuickBooks Install Diagnostic Tool

Open the Tool Hub: Double-click the QuickBooks Tool Hub icon on your desktop.

Go to Installation Issues: Click on the Installation Issues tab.

Select the Diagnostic Tool: Choose the QuickBooks Install Diagnostic Tool.

Run the Tool: Let the tool scan and fix any installation problems. This might take a few minutes.

Restart Your Computer: After the tool finishes, restart your computer to apply the changes.

Extra Tips:

Always run QuickBooks and its tools as an administrator to avoid permission issues.

Make sure your Windows is up to date.

Check your internet connection to ensure smooth downloads and updates.

Method 3: Update Your Windows Operating System
Updating Windows can fix many QuickBooks issues, including Error 1328. Here’s how to update your system:

Open Windows Settings: Click the Start button and select Settings (the gear icon).

Go to Update & Security: In the Settings menu, click on Update & Security.

Check for Updates: Click Check for updates to see if there are any available updates.

Install Updates: If updates are found, download and install them. Don’t skip optional updates.

Restart Your Computer: After installing updates, restart your computer to apply the changes.

Updating Windows not only fixes QuickBooks errors but also improves your system’s performance and security.

Method 4: Repair QuickBooks Desktop Installation
If the error persists, repairing QuickBooks can help. This process reinstalls important components without affecting your company files. Here’s how:

Log in as Administrator: Make sure you’re logged in with admin rights.

Open Control Panel: Go to the Start menu and open Control Panel.

Go to Programs and Features: Click on Programs and Features.

Find QuickBooks: Look for QuickBooks Desktop in the list of installed programs.

Choose Repair: Click on Uninstall/Change, then select Repair in the QuickBooks uninstaller window.

Follow the Steps: Let the repair process finish. It might take a few minutes.

Restart Your Computer: Once done, restart your computer to apply the changes.

Repairing QuickBooks can fix corrupted files and resolve errors like Error 1328.

Method 5: Use the System File Checker (SFC) Tool
The SFC tool is a built-in Windows utility that scans and fixes corrupted or missing system files, which might be causing Error 1328. Here’s how to use it:

Open Command Prompt as Administrator:

Click the Start button, type Cmd in the search bar, right-click on Command Prompt, and select Run as Administrator.

Run the SFC Scan: In the Command Prompt window, type sfc /scannow and press Enter.The tool will scan your system and try to fix any issues automatically.

Wait for the Scan to Finish: This might take a few minutes. Once done, you’ll see a summary of the results.

Restart Your Computer: If any issues were fixed, restart your computer to apply the changes.

Method 6: Perform a Clean Reinstallation of QuickBooks
If nothing else works, a clean reinstallation of QuickBooks might be needed. This means removing the current installation and starting fresh. Here’s how:

Step 1: Uninstall QuickBooks DesktopOpen Control Panel: Go to the Start menu and open Control Panel.Uninstall QuickBooks: Click on Programs and Features, find QuickBooks Desktop, and click Uninstall/Change.

Follow the Steps: Complete the uninstallation process and restart your computer.

Step 2: Reinstall QuickBooks

Download or Use the Installation File: If you have the installation CD, insert it. Otherwise, download the latest version from the Intuit website.

Run the Installer: Open the installation file (e.g., QuickBooks.exe) and follow the on-screen instructions.

Complete the Installation: Once installed, restart your computer and open QuickBooks to check if the error is resolved.

Extra Tips:

Back up your company files before uninstalling QuickBooks.

Temporarily disable your antivirus during the reinstallation process.

After reinstalling, update QuickBooks to the latest version.

Read more: QuickBooks Migration Fails Unexpectedly: How to Troubleshoot and Fix It

Wrapping Up

We hope the solutions provided were helpful and that your QuickBooks is now running smoothly. However, if you’re still experiencing QuickBooks Error 1328, professional assistance may be required to resolve the issue. In such cases, you can seek help from the QuickBooks Data Works team, who specialize in quickly addressing and fixing such technical challenges.